Privacy Policy

 At CooperHUB, we are deeply committed to safeguarding the privacy of your patients and your practice. This Privacy Policy outlines how we collect, use, disclose, and protect sensitive information when you use our medical answering services. By accessing or using our services, you agree to the terms outlined in this policy. 

We may collect various types of information, including:

• Personal Information: Details that identify you or your patients, such as names, email addresses, phone numbers, and billing information.
• Usage Data: Information about how you and your patients interact with our services, including IP addresses, browser types, device details, and usage patterns.
• Communications: Records of communications with us, including support inquiries, emails, and chat interactions.
• Cookies and Tracking Technologies: Information gathered through cookies and similar tracking technologies to enhance your experience and understand interactions with our services.

We may use the information we collect for purposes such as:

• Providing and Improving Services: To offer, maintain, and enhance our medical answering services, including managing patient inquiries, appointment scheduling, and customer support.
• Communication: To send you essential updates regarding our services or notifications relevant to your practice.
• Personalization: To tailor our services to meet the specific needs of your practice and your patients.
• Analytics and Research: To analyze service usage patterns and improve the quality, reliability, and performance of our medical support solutions.
• Compliance: To fulfill legal obligations and ensure the security and safety of your practice and patient information.

We do not sell or rent patient or practice data to third parties. However, we may share your information with:

• Service Providers: Trusted third-party vendors who assist in delivering our services, such as secure payment processors and IT support.
• Legal and Regulatory Authorities: When required by law or to protect the rights, safety, or property of CooperHUB, our users, or others.
• Business Transfers: In the event of a merger, acquisition, or other business restructuring, your information may be part of the transferred assets.

We take the security of your personal information seriously and implement reasonable security measures to protect it from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security

We implement stringent security measures to protect patient and practice data from unauthorized access, misuse, or disclosure. While we strive to maintain the highest standards of security, no method of data transmission or electronic storage is entirely foolproof.

Your Rights and Choices
Depending on your location, you may have rights regarding the personal information we collect, including:

• Access and Update: The ability to review and correct your information.
• Opt-Out: The right to opt-out of receiving non-essential communications.
• Delete: The right to request deletion of your information, subject to legal exceptions.
  To exercise these rights, contact us at sales@cooperhub.co.

 CooperHUB uses cookies to enhance your experience and improve service delivery. You can manage cookie preferences through your browser settings, though declining cookies may limit certain features. 

Our services may include links to third-party sites. We are not responsible for their privacy practices and encourage you to review their privacy policies. 

 Our services are not intended for children under 13. We do not knowingly collect information from children under 13. If you suspect that a child has provided us with personal information, please contact us immediately. 

 We may update this policy periodically. Changes will take effect immediately upon posting on our website. We recommend reviewing this policy regularly to stay informed about how we protect your practice and patient data.